How can I reprint an order ticket?
- On your dashboard, go to the Orders tab.
- Find the order to reprint.
- Press the Printer icon at the right hand side.
What if I forget my Username and/or Password?
- Please contact customer support at 833-673-3762 or [email protected] for your login credentials.
How do I request an Ordermark tablet replacement?
- Please contact customer support at 833-673-3762 or [email protected], and we’ll walk you through the replacement process.
What do I do if my Uber Eats, Postmates, or other third party tablet breaks or is stolen?
- Please contact your third party provider right away. You can find their contact information here.
Do I need to keep my third party tablet(s) on?
Not all of them! These are the following tablets that need special attention;
- Postmates needs to be on and logged in.
- Uber Eats needs to be on and logged in.
- ChowNow needs to be on and you will still need to confirm orders on the tablet.
My Ordermark Dashboard is frozen on the tablet, what do I do?
- If the app is unresponsive, force quit and relaunch the Ordermark app.
- If your tablet is frozen, power off for 60 seconds, then power back on.
- If neither of the above work, please contact customer support at 833-673-3762 or [email protected].