How can I report an issue, upcharge, or change to an order?
- Go to the Orders home screen.
- Find the order with the issue.
- Review the order details (magnifying glass icon).
- Submit your issue at the bottom of the order details screen.
What do I do if a customer requests a refund for a specific order?
- Go to the Orders home screen.
- Find the order to be refunded.
- Review the order details (magnifying glass icon).
- Report the issue, then submit the refund by clicking Submit Issue at the bottom of the order details screen (refer to video above).
How can I make an item on my menu unavailable for orders until I have it back in stock?
- Select the Menu Tab in your dashboard.
- Select 86 (temporarily remove an item).
- Then “Confirm.”
How do I change the prep time for an incoming order?
- To update your existing prep time, please contact support at 833-673-3762 or [email protected].
I have to close for a Holiday or extended period, who do I contact?
- Email Ordermark support at [email protected]. When possible, please give advanced notice.