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Orders Tab

How can I report an issue, upcharge, or change to an order?

  1. Go to the Orders home screen.
  2. Find the order with the issue.
  3. Review the order details (magnifying glass icon).
  4. Submit your issue at the bottom of the order details screen.

What do I do if a customer requests a refund for a specific order?

  1. Go to the Orders home screen.
  2. Find the order to be refunded.
  3. Review the order details (magnifying glass icon).
  4. Report the issue, then submit the refund by clicking Submit Issue at the bottom of the order details screen (refer to video above).

How can I make an item on my menu unavailable for orders until I have it back in stock?

  1. Select the Menu Tab in your dashboard.
  2. Select 86 (temporarily remove an item).
  3. Then “Confirm.”

How do I change the prep time for an incoming order?

  • To update your existing prep time, please contact support at 833-673-3762 or [email protected].

I have to close for a Holiday or extended period, who do I contact?

  • Email Ordermark support at [email protected]. When possible, please give advanced notice.
Updated on July 15, 2020

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