1. Home
  2. POS Integrations
  3. POS Integrations FAQ’s

POS Integrations FAQ’s

POS Integrations FAQ’s

    • How long does it take to onboard a POS Integration? 
      • Onboarding for POS Integration takes around 2 to 3 weeks. Due to the technical nature of the integration, please be aware of this timeline and plan accordingly. 
  • What is needed for POS Integration?
      • You need to be using TouchBistro or PARBrink, and will need a POS Online Ordering menu to get started with POS Integration! If you have questions about creating an Online Ordering menu in your POS, please contact your POS provider to help. 
      • You also need to be active on at least one 3rd party delivery service. If you have questions about which delivery services we use, please contact our Customer Support team at 833-673-3762
  • Do I have flexibility with my menu?
      • Yes! All POS integrated clients will use our menu management system called Sync. In Sync, you can create different menus (ex: Lunch, dinner, etc.), adjust pricing, edit naming conventions, and organize items, sections, and modifiers as needed. You can also have different pricing on your POS menu and your 3rd party menus; we understand that you may want to cover the costs of commission pricing on your delivery orders. 
    • What equipment do I receive? 
      • You will still use your Ordermark tablet to access your dashboard. You will use the Ordermark dashboard to 86 items, pause your 3rd party services and it will act as a backup in case anything should happen to your POS system. 
      • You will not need to take any action or accept orders on the Ordermark tablet. All orders will be sent to your POS. 
      • Please note that you will not need an Ordermark printer. You will be using your POS printers and/or KDS screens to view all 3rd party orders. 
    • Can Nextbite Virtual Concepts be POS Integrated? 
      • Unfortunately, at this time, we cannot integrate any Nextbite Virtual Concept orders into your POS. If you currently have or are interested in a Nextbite concept, please note that these orders will only go to the Ordermark tablet. You will receive an Ordermark printer to assist with the operations of these orders. 
  • How can I contact the POS Team?
    • You can contact us at [email protected]. You may also reach out to our Customer Support team at 833-673-3762; they are online 24/7 and happy to help with any questions or concerns you may have regarding POS Integration.
Updated on March 14, 2022

Related Articles