Ordermark Support

Ordermark 101

Training overview for your Front of House and Back of House staff.

• Tablet Quick Guide: For Store Managers
• Tablet Quick Guide: For Orders App.

New Updates!

Discover new updates and releases!

• Support Updates 11.8.22
• Quick Pause/Resume Services Tutorial
• How to – Holiday Closures

Delivery Service Providers

Direct contact information for your third party online ordering platforms.

• Direct Contacts
• Drivers
• Payments
• Account Information
• Delivery Service Providers – FAQ

Orders

View Order details and status, and the ability to reprint and order.

• Orders Tab
• 86-ing Menu Items
• Pause Orders
• Orders – FAQ

Reporting

View store reporting across all locations and online ordering services.

• Reports
• Summary Report
• Daily Sales
• Detailed Sales
• Hourly Sales
• Sales by Day
• Top Sellers
• Insights
• Pause History

Sync and Menus

Discover Sync: your universal menu manager for all menu updates/changes.

• Sync – Menu Manager
• Creating a Menu
• Edit an Existing Menu
• Sections
• Items
• Modifiers and Modifier Groups
• Menu Best Practices
• Skip The Dishes

Connect Delivery Service Providers

Find, add, and start generating orders through new services.

• Virtual Kitchens
• API Integrations

Hardware: Printer, Terminal and Tablet

Troubleshooting for your Ordermark hardware.

• Getting Started
• Access internet via Wifi
• Access internet via Hardwire
• Access internet via LTE
• A1 Terminal
• Modes of Connection
• Terminal and Tablets
• Printers
• FAQ’s Hardware: Printer, Terminal and Tablet

Terms

Terms of Service.

• Terms of Service
• Privacy Policy